Getting Started Online
I haven't received my registration email!
Your registration email should be automatically generated but if you have a spam filter it may have been diverted to your spam box. If you find our email then great - just save us into your address book. No sign of it? Contact us at web@mortonsdairies.co.uk and we'll help you.
Can I set up more than one account - one for me and one for my parents?
Yes of course, however you will need to set up the account for your parents in their name at their address to comply with our identity verification checks. You'll be able to use your own payment details if you wish when you come to set this up. You will also need to use a different email address to the one you use for your own account.
When I sign up online, what happens to my existing orders?
Once you set up your orders online (they can't be automatically transferred sorry) your offline account will be closed and your milkman will bring you your final invoice. Pay your final offline invoice in the usual way, to your milkman, and in future your deliveries and all payments will be managed automatically online.
If I am switching from an offline account to online how does it work?
You should check the box on your registration to indicate that you are an existing offline customer.
Once we have assigned a milkman to serve you (probably your existing one) and confirmed your next date of delivery your milkman will set your offline account orders to zero and deliver to you based on your online orders. Please pay any monies you owe that remain on your off line account in the normal manner to the milkman. Please note that if you are a current direct debit customer on the offline system that you will need to set up a new mandate online as part of your registration, using the paperless DD system as BACS require a different mandate (your old mandate can be cancelled once we have taken your final payment to clear your offline account – but remember to be careful to specify which mandate you are cancelling – not the new paperless one!)
Once you are an online customer all regular order changes or changes to specific day orders must be carried out online.
Can I pay my offline bills/invoices online?
You can only pay online when you have registered on the Mortons website and are ordering online. Any orders placed offline must be paid offline until then.
